Refund policy
Return/Refund Conditions & Restocking Fee Policy
At Displogia, we’re proud to offer a 20-day return policy to support your satisfaction. Please note that this policy is a commercial benefit we provide voluntarily—it’s not a legal obligation and doesn’t apply under all circumstances. We’ve created this policy as a courtesy to our valued customers, and it remains subject to the specific eligibility conditions outlined below.
Our goal is to maintain a fair and transparent return process for everyone. To ensure that, our return policy is guided by clear and reasonable terms. If the eligibility criteria are not met, the return may be declined or a $49 restocking fee may apply.
By placing an order with us, you acknowledge and agree that our return option is a customer-friendly benefit, not an unlimited right. All returns must meet the terms below.
Our policy applies globally and aims to balance consumer protection with business sustainability. Where applicable, we fully comply with legal withdrawal periods (e.g., 20 days in the EU), while offering these additional guidelines for product eligibility, return conditions, and fees.
Returns Eligible for Free Return (20-Day Policy)
You may return your item within 20 days of receipt, with free return shipping, if all of the following are true:
The product is unopened, unused, and in pristine condition—no signs of wear or handling.
All original packaging, accessories, protective films, and labels are intact.
The product is immediately restock able—no need for extra inspection, testing, or repackaging.
You provide a valid proof of purchase.
The return is due to a change of mind, not because of any product details that were clearly listed on the product page.
If any of these conditions are not met, the return will be subject to a mandatory $49 restocking fee (unless the parcel hasn't been delivered yet), or may be declined altogether if the product is returned damaged or incomplete.
Returns Accepted with a $49 Restocking Fee
We kindly request customers to review all product information carefully before purchase. However, if a return is needed due to oversight or misunderstanding, it may still be accepted—with a $49 restocking fee, provided the product remains in perfect condition.
Examples include:
Missing critical details by not reading the full product description.
Not being aware that certain drivers are required or being unable to install them due to IT restrictions on a work-issued laptop (which often blocks 3rd party installations).
Buying the wrong size or assuming a feature that was never listed (e.g., assuming it magnetically attaches to laptops).
Misunderstanding connectivity, operating system compatibility, cable needs, or port types.
Misinterpreting screen brightness, weight, or other specs—all clearly shared on the product page.
If the item shows scratches, wear, missing parts, or damaged packaging, the return will be declined and no refund will be issued.
Why the $49 Restocking Fee?
We apply this modest fee to help cover:
Return logistics back to our facility.
Thorough inspection and testing of the product.
Cleaning and sanitization, including fingerprint removal.
Repackaging and restocking into inventory.
This charge represents only a portion of our actual costs and helps keep our return policy sustainable for everyone.
One-Time Exchange Option
As a one-time goodwill gesture, we may offer an exchange (instead of charging the restocking fee) under these conditions:
The product is in perfect, unused condition.
The replacement product is valued at $200 or more.
If the replacement costs more, you pay the difference.
If it costs less, we’ll refund the difference.
This option is available once per customer.
If the customer declines the exchange, the $49 restocking fee applies.
Defective Products & Warranty Support
If you believe your product is defective, our support team is here to help. Before we arrange a return, we’ll ask for a brief technical video call to confirm the issue.
If confirmed defective, we’ll provide a free return label and ship a replacement unit after drop-off confirmation.
If the issue is within warranty after 20 days, we’ll repair or replace the item (with a refurbished unit if needed).
If the customer doesn’t participate in the troubleshooting process, we may be unable to accept the return.
Technical Troubleshooting Process
For technical issues, we kindly ask customers to provide photos and videos so our team can evaluate the issue. This helps speed up troubleshooting and ensures the right solution—sometimes even without needing a call.
How to Initiate a Return
All return requests must be submitted via your support@displogia.com
Upload images showing the product and packaging.
Provide a video if requested to show the setup and issue.
If you're unable to do this, our support team will gladly assist.
By purchasing from us, you agree to follow these steps. Incomplete requests may result in delays or denial of the return.
Return Label Usage Deadline
Once we provide your prepaid return label, it must be used within 5 days. After that, the label will expire, and we won’t be able to recover our courier costs.
If the package is not dropped off within 5 days:
You’ll be responsible for shipping it back at your own cost.
It must be returned to our designated warehouse in Hong Kong, which may involve higher costs.
We highly recommend sending the return package as soon as possible after receiving the label.
Processing Time
We handle returns and technical requests as efficiently as possible. Please allow:
Up to 14 days for return or support cases to be reviewed and processed.
This timeframe ensures proper evaluation and solution.
While under review, cases cannot be escalated until fully processed.
We thank you in advance for your patience and understanding—we treat each case with care and fairness.
Damages & Issues
Please inspect your order upon arrival. If it’s defective, damaged, or incorrect, contact us immediately so we can make it right.
Items Not Eligible for Return
Unfortunately, we do not accept returns on:
Custom-made items
Perishables
Gift cards and sale items
Please reach out to our team if you're unsure whether your item qualifies.
🇪🇺 European Union 20-Day Cooling-Off Period
If your order is shipped into the European Union, you're entitled to cancel or return it within 20 days, for any reason, without justification.
Conditions:
The item must be in original condition, unused, and in its original packaging.
A receipt or proof of purchase is required.
You are responsible for return shipping to our designated Hong Kong warehouse. We recommend using a tracked and insured courier service for safety.
To assist with return costs, we offer an optional flat-rate return label (€49) through our logistics partners for a reliable and cost-effective process.
Order Cancellation (Before Shipment)
Orders can be canceled for a full refund if the item has not yet shipped:
Cancel directly from your customer account—no need to contact support.
Log in, go to “My Orders,” and click Cancel.
Once an order is shipped, it cannot be canceled and falls under the return policy. False chargebacks (e.g., “item not received”) will be contested with our payment partners.
Refunds
After we receive and inspect your return, you’ll be notified of the approval status.
If approved, the refund is issued to your original payment method within 10 business days.
Please note: some banks may take longer to reflect the amount.
If it's been more than 15 business days and you haven't received your refund, please contact us at support@displogia.com.
If your return is accepted, we’ll send you instructions and a return shipping label. Items sent back without a return request will not be accepted.
For any questions, our team is always here to help at support@displogia.com.